---
id: KB-CO-003
url: https://app.codecontract.io/help/consigne/what-the-signer-sees
idioma: en
categoria: consigne
subcategoria: firmantes
modulo: consigne
audiencia: usuario
actualizado: 2026-08-12
tambienEn: [es]
relacionados: [KB-CO-001, KB-CO-002, KB-CO-016]
citadoPor: [KB-CO-001, KB-CO-009, KB-CO-022]
---

# What the signer sees

_The whole journey from the other side, and the two points where people get stuck._

**Responde a:** what does the signer see · the SMS code to sign is not arriving · how do you sign from a phone · can the signer refuse to sign

Nearly every signature that stalls does so because of something happening on the signer's screen, not yours. It is worth knowing exactly what they see.

**En corto**

- They get a personal link by email, SMS or WhatsApp.
- They see the whole document before signing, not just the signature box.
- They sign by drawing with a finger on a phone or with the mouse on a computer.
- They receive a copy of the signed document once it closes.

## The journey, step by step

1. **They open the link** — No registration, no password. The link already knows who they are and which document they must sign.
2. **They read the document** — They see the full PDF, can page through it and download it before deciding. Your message, if you wrote one, is there too.
3. **They fill in any fields** — If you added fields for them to complete — a date, a number, a checkbox — those are asked for before they are allowed to sign.
4. **They draw the signature** — A box where they trace their signature with finger or mouse. They can redo it as often as they like before accepting.
5. **They confirm with the code, if it is an advanced signature** — An SMS arrives at the mobile you recorded. They enter the code and that completes the signing.
6. **They see the confirmation** — It is clear they have finished, and once everyone has signed they receive a copy of the closed document.

## The two places people get stuck

The first is the SMS on advanced signatures: if the number is mistyped or is a landline, the code never arrives and the person is stranded without knowing why. That is why it pays to check phone numbers before sending.

The second is mandatory fields. If you added fields that must be filled in and it is not obvious what goes in them, people give up. An explicit label on each field fixes it.

> [!NOTE]
> If somebody tells you "it does not work", the first thing to check is whether the link they opened was their own: links are personal and another signer's will not do.

## Frequently asked questions

**Can they refuse to sign?**

Yes, and they can leave a reason. The request is marked rejected and you see it with their explanation.

**Can they sign from a phone?**

Yes, and that is the most common case. They sign with a finger, installing nothing.

**Do they keep a copy?**

Yes. When the document closes, they are sent a copy of the signed PDF. You can also add other people as recipients of that copy.

**Can they see who else has to sign?**

They can see the document has several signers, but their link only works for their own signature.

## Ejemplos

**A firm sends an NDA for signature and the client replies by email saying no code is arriving.**

- Checks the phone number recorded for that signer on the request
- Sees it is a landline, not a mobile
- Cancels, fixes the contact and sends again

→ The client signs within five minutes, instead of the NDA ending up emailed back as a scan.

**The signer looks for where to register.**

- Explains they sign from the link with no account

→ They sign there and then.

**The signer cannot see where to sign in the document.**

- Places the signature fields before sending

→ The path is obvious without explanation.

**The signer receives the code and does not know what it is for.**

- Explains the step in the notice itself

→ The second factor stops being an obstacle.

**It is sent for signature without seeing the signer's side.**

- Sends the document to themselves first

→ Sticking points surface before reaching anyone.

**The signer wants to read it carefully before signing.**

- Tells them they can open it and come back

→ They do not sign in a hurry for fear of losing the link.