---
id: KB-CO-006
url: https://app.codecontract.io/help/consigne/i-cannot-sign-what-now
idioma: en
categoria: consigne
subcategoria: firmantes
audiencia: usuario
nivel: intermedio
actualizado: 2026-08-13
tambienEn: [es, de, zh, fr, pt]
relacionados: [KB-CO-005, KB-PR-001]
citadoPor: [KB-CO-005, KB-CO-016, KB-PR-013, KB-GL-008]
---

# I cannot get the signature to work

_The code never arrives, the link expired, the document will not open: what to do in each case._

**Responde a:** the signing code never arrives · the signature link has expired · the document will not open · i lost the signing email

Almost every problem when signing is one of these four, and all four are fixable without calling anyone.

| What happens | Why | What to do |
| --- | --- | --- |
| The code never arrives | Poor signal, or the number is not yours | Request another code. If that fails too, tell the sender: they may hold the wrong number |
| The link has expired | Links have a deadline | Ask the sender for a new one. It is immediate |
| The document will not open | Slow connection or a very old browser | Try another browser, or mobile data |
| I lost the email | Usually in spam | Search for the sender's name; failing that, ask them to resend |

> [!NOTE]
> Requesting another code invalidates nothing: the document is still waiting, and signing it a day later is worth exactly the same.

## What not to do

- Sign on someone else's behalf, even if asked. The signature states who you are, and that is precisely its value.
- Forward your link to a colleague so they can sign for you. Let them sign with their own.
- Print, sign by hand and scan it back, unless asked to: it loses the evidence.

**How many times can I request the code?**

As many as you need, with a few seconds between attempts.

**Can I sign without a phone?**

It depends what the sender required. If they require a phone code, you need one.

**What if the document has an error?**

Do not sign it. Speak up: correcting and resending is faster than voiding a signature.

## Ejemplos

**You are somewhere with no phone signal and the SMS code never arrives.**

- Wait until you have wifi
- Request another code

→ You sign that same evening; the document was still waiting.

**The code does not reach the phone.**

- Checks the registered number and asks for a resend

→ The blockage clears without changing the document.

**The link has expired.**

- Asks whoever sent it for a new one

→ The new link arrives in a minute.

**The document will not open in the browser.**

- Tries another browser or device

→ The problem is located before reporting it.

**The signer is on a network that blocks the domain.**

- Signs from another connection

→ The signature is resolved the same day.

**The signature stalls halfway and it is unclear whether it counted.**

- Checks the status before repeating

→ The same document is not signed twice.