---
id: KB-CO-008
url: https://app.codecontract.io/help/consigne/cancelling-or-correcting-a-signature-request
idioma: en
categoria: consigne
subcategoria: enviar
audiencia: usuario
nivel: intermedio
actualizado: 2026-08-13
tambienEn: [es]
relacionados: [KB-CO-007, KB-TZ-001, KB-CO-022]
citadoPor: [KB-CO-007, KB-CO-011, KB-PR-008, KB-CL-015, KB-PR-024]
enLaApp: https://app.codecontract.io/consigne
---

# Cancelling or correcting a request

_You sent the wrong document. What can be undone and what cannot._

**Responde a:** cancel a sent signature request · i sent the wrong document · correct a contract already sent for signature · void a signature request

It happens. The document had a wrong figure, or it went to the wrong person. What matters is what can be undone, and that depends on whether anyone has signed.

| State | What you can do |
| --- | --- |
| Nobody has signed | Void it and resend. The link stops working immediately |
| Someone has signed | Void the circuit, but the existing signature does not vanish: it remains as a signature on a voided document |
| Everyone has signed | The document is closed. Correct it with another document, not by deleting this one |

> [!IMPORTANT]
> A signature is never deleted. That is exactly what makes it worth something: if it could be made to disappear, it would prove nothing. A document signed in error is corrected with an amendment or a replacement.

## How to void

1. **Open the request in Consigne.**
2. **Click "Void".**
3. **Write the reason — signers see it and it stays on the record.**

> [!NOTE]
> Voiding notifies anyone who had not yet signed, which is what stops them signing a document that no longer stands.

**Does the signer know it was voided?**

Yes, they receive a notice with the reason you write.

**Do I get the credit back?**

A consumed send is not refunded; the corrected resend counts as a new one.

**Can I change just one signer's email?**

Yes, without voiding, as long as that person has not signed.

## Ejemplos

**A contract goes out with the wrong start date and nobody has signed yet.**

- Voids it stating "incorrect start date"
- Fixes the document
- Sends it again

→ Signers receive the correct one without ever having signed the wrong one.

**The draft is sent instead of the final version.**

- Cancels the send before anyone signs

→ No signature lands on the wrong document.

**One of the three has already signed.**

- Cancels and resends explaining why

→ The signer understands why it comes round again.

**The document is already signed by everyone.**

- Issues a correcting annex and sends it for signature

→ The correction is documented rather than hidden.

**It is cancelled without telling the signers.**

- Notifies whoever had already signed

→ Nobody is left holding a copy that no longer stands.

**It is cancelled and the trace of what happened is lost.**

- Keeps the record of the cancelled send

→ The history can be explained.