---
id: KB-CS-004
url: https://app.codecontract.io/help/use-cases-by-sector/logistics-and-transport
idioma: en
categoria: casos-por-sector
subcategoria: logistica
audiencia: usuario
actualizado: 2026-08-13
tambienEn: [es]
relacionados: [KB-CS-003, KB-CR-005, KB-CF-001]
citadoPor: [KB-CS-030, KB-CS-008]
enLaApp: https://app.codecontract.io/trackline
---

# Logistics: hauliers up to date and deliveries with proof

_Provider documentation that does not lapse quietly and deliveries you can prove._

**Responde a:** haulier and agency documentation · digital delivery notes and proof of delivery · logistics provider document control · export and customs documentation · digital CMR with evidence

In logistics the documentary risk cuts both ways. Inbound: if a haulier operates with lapsed insurance and there is a claim, the problem is yours. Outbound: if you cannot prove you delivered, the goods count as undelivered.

**En corto**

- Each provider with their own file and expiries tracked.
- Proof of delivery is signed on a phone, at the dock.
- Incidents are logged with a photo on the spot, not on the way back.
- International paperwork is requested before the lorry leaves.

**Where a notice to a haulier gets lost** — Email works worse in this sector than in any other: people are on the road and read their phone.

## Providers: what to hold and renew

| Document | Why | Expires |
| --- | --- | --- |
| Transport operator licence | Without it they cannot operate legally | Yes |
| Goods in transit insurance | It covers what you ship, not their own | Yes, annually |
| Social security registration | Liability in case of an accident | Periodically |
| ADR certificates where applicable | Dangerous goods: no loading without it | Yes |

## Proof of delivery

A paper note signed and then riding in the cab for three days is evidence that arrives late and sometimes never. Signed on a phone at unloading, with the time and a photo of the goods, it settles the argument before it exists.

> [!NOTE]
> Channel matters more here than anywhere else: people who drive do not read email. WhatsApp and SMS get far higher response rates.

## Frequently asked questions

**Does the haulier need to install anything?**

No. They open a link on their phone, sign or photograph, and that is it.

**Does it work for customs paperwork?**

For gathering it and keeping it dated, yes: certificates of origin, health certificates and authorisations go through the same circuit.

**Can I control documentation by country?**

Yes, one process per destination: requirements differ and cramming them into one makes onboarding harder.

**What if the driver's phone is dead?**

The delivery can be recorded later from the same link, though the signing time will be the real one, not the unloading time.

## Ejemplos

**A customer says a delivery never arrived and claims the value of the goods.**

- Opens the delivery and shows the signature with its time
- Attaches the photo taken at unloading

→ The claim closes the same day, with evidence the other side can verify.

**A carrier goes out with expired training and the client spots it at the gate.**

- Records expiries per person and per vehicle
- Checks the status before assigning the load
- Warns with the lead time the renewal needs

→ The job does not go out with a gap and renewal happens before it hits the rota.

**A client disputes a delivery and there is no proof.**

- Keeps evidence of every delivery in your own archive

→ You answer with proof rather than a status.

**The evidence lives in the partner's app.**

- Collects and stores what they provide

→ Proof stops depending on another system.

**Work is subcontracted to somebody not current.**

- Checks their file before placing a load

→ The gap shows before the job.

**The claim arrives months later.**

- Keeps evidence beyond the closing of the order

→ The answer exists when it arrives.

**Each partner sends evidence in a different format.**

- Requests specific documents to a single destination

→ What is received is comparable.

**There is a dispute about the condition goods arrived in.**

- Records the condition at each handover

→ The dispute closes on data.