---
id: KB-CS-005
url: https://app.codecontract.io/help/use-cases-by-sector/law-and-advisory-firms
idioma: en
categoria: casos-por-sector
subcategoria: legal
audiencia: usuario
actualizado: 2026-08-13
tambienEn: [es]
relacionados: [KB-CR-006, KB-CO-001, KB-CS-002]
citadoPor: [KB-CS-009]
enLaApp: https://app.codecontract.io/consigne
---

# Law and advisory firms: stop chasing your clients

_Client onboarding, signed engagements and paperwork that arrives without phone calls._

**Responde a:** software for law firms · collect client documentation without chasing · sign engagement letters remotely · KYC and anti-money laundering documentation · document management for advisory firms

In a firm, the unbillable part is chasing clients for what you need. It is also the part both sides like least: you because it is the third call, and the client because they cannot remember what you asked for or where they left it.

**En corto**

- Client onboarding is requested once and chased automatically.
- The engagement letter is signed remotely before work starts.
- Anti-money-laundering paperwork is dated.
- Each matter is a case, so nothing sits loose in an email thread.

## Onboarding, where the time goes

A typical onboarding is six to ten documents: identification, beneficial ownership, powers of attorney, recent filings, deeds. Requested by email they arrive in instalments and mix into the thread. Requested as a process, each has its own slot and the client can see what is missing.

## The engagement letter, before the work

It is the one most often signed late and the most awkward to chase. Sent for signature from the same circuit as the paperwork — and with an advanced signature, because that is where disputes happen — it is settled the same day instead of hanging until invoicing time.

> [!NOTE]
> With sole traders and small clients, WhatsApp works far better than email. Switching channel on the first reminder is usually enough to unblock things.

## Anti-money laundering

What an inspection reviews is not only that you hold the identification: it is that you asked for it, when you asked, and what they provided. A dated case answers that; a folder of PDFs answers only the first half.

## Frequently asked questions

**Does the client have to register?**

No. They open a link and upload their documents from a phone.

**Can I use one process for every client?**

One per type usually works better: you do not ask a company for the same things as an individual.

**Does it work for the matter file itself?**

Yes: each matter is a case with its documents, its data and its dated history.

**What if the client sends the wrong document?**

They upload again with the same link and both versions remain, each with its date.

## Ejemplos

**An advisory firm onboards fifteen clients in January and each onboarding needs eight documents.**

- Runs the onboarding process for all fifteen at once
- Lets the reminders go out on their own, the second by WhatsApp
- Sends the engagement letter for signature as soon as the paperwork is complete

→ A hundred and twenty documents gathered without a single phone call, and fifteen engagements signed before work starts.

**An advisory firm with three hundred clients spends the first week of every month chasing documentation.**

- Launches the request to everyone with the same template
- Lets the reminder go out on its own
- Checks what is missing per client rather than per inbox

→ The first week of the month is recovered and by the 5th you know exactly who is missing.

**A client asks what they are missing and it has to be checked by hand.**

- Shows them their own outstanding list

→ They answer without a phone call.

**A client's documentation lives in the inbox of whoever handles them.**

- Gathers the file in a shared place

→ The answer does not depend on who is in.

**A client leaves and everything of theirs must be handed over.**

- Checks their complete file

→ The handover is prepared in hours.

**The client sends through four different channels.**

- Agrees a single delivery channel

→ Deliveries stop getting lost.

**A client document expires and nobody notices.**

- Records expiries per client

→ The warning arrives before it bites.

**Every close chases the same things from the same people.**

- Reuses the process from one period to the next

→ The second close costs a fraction.