---
id: KB-CS-020
url: https://app.codecontract.io/help/logistics/warehousing-and-last-mile
idioma: en
categoria: sector-logistica
subcategoria: terrestre
audiencia: usuario
nivel: intermedio
actualizado: 2026-08-13
tambienEn: [es]
relacionados: [KB-CS-008, KB-NO-003]
citadoPor: [KB-LG-001, KB-CS-028, KB-LG-002, KB-LG-003, KB-LG-006, KB-LG-016]
---

# Warehousing and last mile

_Deliveries that need proving and couriers who change every week._

**Responde a:** signed proof of delivery · subcontracted courier documentation · digital delivery note signed · damaged goods claim

In last-mile delivery two things get disputed: whether it was delivered and in what condition. Both are settled at the moment of delivery or not at all, because afterwards it is the courier's word against the customer's.

## The three modules

| What | Module | When |
| --- | --- | --- |
| Onboarding the courier or subcontracted firm | Trackline | Before they deliver, with expiries |
| Proof of delivery signed by the recipient | Consigne | On every delivery, from a phone |
| Condition of the goods on delivery | SmartCheck | Certified photos when there is an incident |

> [!IMPORTANT]
> A photo of damaged goods only counts if it is dated by a third party. It is what separates a claim closed in a day from one that ends up split between carrier, warehouse and customer.

## Frameworks cited

Road transport regulation and its authorisations, the transport contract and its accompanying documents, driving and rest times, and — for dangerous goods — specific transport rules. Which documents accompany each shipment depends on the goods and the destination; confirm with your adviser.

> [!WARNING]
> With subcontracted couriers who change often, checking has to be per person and at loading time. A list from the subcontractor does not say who is in the van today.

> [!NOTE]
> Proof of delivery signed from the recipient's own phone counts for far more than a signature on the courier's device: it identifies who received, not who delivered.

**Does it work without signal?**

It sends once back in coverage; the recipient signs from their own phone.

**What if nobody collects the delivery?**

The attempt is logged with its time, which is what gets disputed.

**Can I filter by incidents?**

Yes, and it is the list worth reviewing weekly.

## Ejemplos

**A last-mile operator loses several damage claims a month with no proof of delivery condition.**

- Proof of delivery signed by the recipient
- Certified photos when there is an incident

→ Claims are settled with the dated photo from the moment instead of splitting the cost.

**Delivery evidence lives in the partner's app.**

- Collects and stores what they provide in your own archive

→ Proof stops depending on someone else's system.

**A client complains about a delivery from months ago.**

- Keeps evidence beyond the closing of the order

→ You answer with proof rather than a status.

**Each partner sends evidence in a different format.**

- Requests specific documents to a single destination

→ What is received is comparable.

**Nobody knows which partners are current.**

- Checks everyone's status at once

→ You contract knowingly rather than reviewing afterwards.

**A partner subcontracts and a stranger turns up.**

- Records which firms are authorised per route

→ The delivery chain is known.