---
id: KB-CS-022
url: https://app.codecontract.io/help/legal/tax-and-payroll-advisers
idioma: en
categoria: sector-legal
subcategoria: despachos
audiencia: usuario
nivel: intermedio
actualizado: 2026-08-13
tambienEn: [es]
relacionados: [KB-CS-009, KB-GL-013]
citadoPor: [KB-LE-001, KB-LE-002, KB-LE-006, KB-LE-014]
---

# Tax and payroll advisers

_Hundreds of clients sending the same things every month, and always late._

**Responde a:** request documents from accountancy clients · collect payslips and invoices monthly · clients who send documents late · accountancy client document management

An accountancy firm's problem is not complexity: it is that two hundred clients have to send the same things before the 15th, and thirty do not. Chasing those thirty consumes more time than doing the other two hundred's work.

## The three modules

| What | Module | Rhythm |
| --- | --- | --- |
| Each client's monthly or quarterly documents | Trackline | Recurring, with automatic reminders |
| Engagement letter and authority to represent | Consigne | At client onboarding |
| What was filed on time | SmartCheck | On filing, where it may be disputed later |

> [!IMPORTANT]
> An engagement letter signed before starting avoids the sector's commonest scope dispute: what the retainer covered and what it did not. Signing it is faster than arguing about it on the first extra invoice.

## Frameworks cited

Client identification duties under anti-money-laundering rules, data protection when handling third parties' information, and — depending on the service — authority to act before the authorities. Specific identification and retention requirements depend on your activity and professional body; confirm them with your adviser.

> [!WARNING]
> A firm holds documents for clients who compete with each other, and often personal data about their staff. One team per client is not internal tidiness: it is what stops an account manager seeing a competitor's material.

## What gives back the most time

Recurrence. A scheduled monthly request with reminders at days 3, 7 and 12 turns "chase thirty" into "phone four". It is the same work repeated twelve times a year: that is where automation pays most.

> [!NOTE]
> When a client leaves, being able to hand over their whole file with its dates in one download says more about your firm than any sales argument. And some come back.

**Can I give the client access to their own?**

Yes, read-only and scoped to their case.

**Does it serve for the identification file?**

Documents are requested and kept like the rest, with their dates and expiries.

**What about clients who send everything by WhatsApp?**

You can request there, but the document ends up in the case, not on an adviser's phone.

## Ejemplos

**A firm with 180 clients spends the first week of each month chasing documents.**

- Schedules the monthly request with automatic reminders
- Filters for who has not delivered by the 10th

→ Goes from chasing thirty to phoning four, and gets back a week a month.

**Chasing clients for their papers takes up the month.**

- Requests and chases automatically

→ The team reviews instead of nagging.

**A client asks what they are missing and it has to be checked by hand.**

- Shows them their own outstanding list

→ They answer without a phone call.

**A client's documentation lives in the inbox of whoever handles them.**

- Gathers the file in a shared place

→ The answer does not depend on who is in.

**A client leaves and their material must be handed over.**

- Checks their complete file

→ The handover is prepared in hours.

**Every close-out chases the same things from the same clients.**

- Reuses the process from one period to the next

→ The second close costs a fraction.