---
id: KB-IN-004
url: https://app.codecontract.io/help/integrations/putting-your-brand-on-what-third-parties-see
idioma: en
categoria: integraciones
audiencia: administrador
nivel: intermedio
actualizado: 2026-08-13
tambienEn: [es]
relacionados: [KB-PR-003, KB-CO-013]
citadoPor: [KB-IN-014]
---

# Making it look like you, not us

_An email that looks like yours gets opened; one that looks like a tool does not._

**Responde a:** customise emails with my logo · use my own domain for sends · hide code contract branding · white label sends

The third party you ask for documents does not know you as a customer of some platform: they know you. If the email arrives with branding they do not recognise, the reasonable first reaction is suspicion — and they are right.

**En corto**

- Your logo and colour in the email and on the page it opens.
- Your domain as sender, which counts for most.
- Nothing the recipient has to interpret.

## What you can set

| Element | Effect on the recipient | Effort |
| --- | --- | --- |
| Logo and colour | They recognise who it is at a glance | Five minutes |
| Sender on your domain | Mail lands where it should, not in spam | Ten minutes of your IT person's time |
| Own domain on the link | The link does not look third-party | A little configuration |

> [!IMPORTANT]
> Of the three, the sender on your own domain changes the most. It is not cosmetic: an email claiming to come from you without being able to prove it is treated as suspicious by filters, correctly.

## What not to hide

That the signature or the sealing is provided by a platform is not something to conceal: it is part of why the document holds. Branding is so people recognise who is writing, not to disguise how it works.

> [!NOTE]
> If you send to third parties who do not know you — new suppliers, a client's clients — this matters more than any improvement to the wording.

**Do signers see it too?**

Yes, in the email and on the page it opens.

**Do I need IT help?**

Only for the domain, and it is a ten-minute change.

**Can branding differ per team?**

It depends how your organisation is set up; ask if you operate several brands.

## Ejemplos

**A company sends requests to suppliers who do not know it and half never reply.**

- Adds its logo and colour
- Its IT person authorises sending from the company domain

→ Open rates rise markedly without changing a word of the text.

**A supplier receives the notice, does not recognise the sender and deletes it as suspicious.**

- Configures sending from your own domain
- Uses a subject naming your company and the reason

→ The email gets opened because the supplier recognises who is writing.

**The screen the supplier sees looks nothing like your website.**

- Applies your logo and colours to the external portal

→ The supplier proceeds confident they are in the right place.

**The custom domain is half configured and emails go to junk.**

- Completes the records your IT asks for
- Verifies with a test send before the first round

→ The first campaign does not start with half of it in the bin.

**Each department uses a different signature on notices.**

- Unifies the communication template

→ The supplier receives a coherent message whoever it comes from.

**Branding is configured and nobody checks how it looks on a phone.**

- Sends themselves a notice and opens it on a handset

→ What looks wrong is fixed before anyone outside sees it.