---
id: KB-PR-007
url: https://app.codecontract.io/help/troubleshooting/i-cannot-see-what-my-colleague-can
idioma: en
categoria: problemas
audiencia: usuario
nivel: intermedio
actualizado: 2026-08-13
tambienEn: [es]
relacionados: [KB-ET-005, KB-ET-006]
citadoPor: [KB-PR-011, KB-PR-012, KB-PR-014]
---

# I cannot see what my colleague can

_It is almost always permissions, and it takes two minutes if you check the right thing._

**Responde a:** a document appears for someone else but not me · i have no access to a case · different permissions between colleagues · i cannot see the settings section

It is one of the few problems that is almost never a fault: the system is doing exactly what it was told, only nobody remembers telling it.

## The three causes, by frequency

| Cause | How to spot it | Who fixes it |
| --- | --- | --- |
| You are in a different team | You see all of yours, none of theirs | An administrator adds you to the team |
| Your profile does not reach it | You see the case but not one part | An administrator adjusts the permission |
| The document is in another organisation | It does not appear even in search | Switch organisation at the top |

## Worth checking before asking for help

1. **Look at the top to see which organisation you are in. If you run several, it is the silliest and commonest cause.**
2. **Ask your colleague for the exact path, not the document name.**
3. **Check whether you see the case but not the document, or neither: they are different problems.**

> [!IMPORTANT]
> Not seeing something is not always an error to correct. Some documents — payroll, health data, another client's file — are scoped deliberately. Before asking for access, check whether you actually need it.

> [!WARNING]
> If what you cannot see is the organisation settings, you are not an administrator. That is usually correct: not everyone should be.

> [!NOTE]
> If this happens often in your team, the permission split is poorly designed and deserves half an hour of review, not ten separate requests.

**Can I find out who does have access?**

An administrator can see it.

**Can access be granted to a single document?**

Normally access is granted to the case or the team.

**Would Marta find it for me?**

No. It inherits your permissions: it will not show what you cannot see.

## Ejemplos

**Someone cannot find a case their colleague has open on screen.**

- Looks at the top: they are in another group company's organisation
- Switches

→ The case appears immediately; it was never a permissions problem.

**One colleague sees a file and another does not.**

- Compares the two sets of permissions

→ The difference surfaces without touching anything else.

**Somebody changes department and loses access to their work.**

- Checks which group they now belong to

→ Access follows the role rather than the person.

**A document does not appear in one person's search.**

- Checks whether they have access to that file

→ A search fault is ruled out before reporting it.

**An internal link is shared and the other person cannot open it.**

- Grants them access to the file instead of forwarding the document

→ Access is recorded and the file is not duplicated.

**Broad permissions are granted to get past the problem.**

- Grants only the file that is needed

→ The problem is solved without opening more than necessary.