---
id: KB-PR-018
url: https://app.codecontract.io/help/troubleshooting/something-we-already-renewed-still-shows-expired
idioma: en
categoria: problemas
audiencia: usuario
nivel: basico
actualizado: 2026-08-13
tambienEn: [es]
relacionados: [KB-PR-012, KB-TZ-014]
citadoPor: [KB-PR-019]
---

# Something we already renewed still shows expired

_The new paper is there, but the alert stays red. It is almost always one of four things, and none is a bug._

**Responde a:** still shows expired after renewing · uploaded the new certificate and it stays red · the expiry date does not update · expiry alerts that will not clear

You renewed the policy, the supplier sent the new certificate, someone uploaded it — and the alert is still there. Before assuming something is broken, four things are worth checking: in practice the explanation is always one of them.

## The four causes, in the order worth checking

| What happened | How to spot it | What to do |
| --- | --- | --- |
| The new document is somewhere else | It sits loose, or in another file | Move it to where the expiring one was |
| It is uploaded, but as a new document | There are two, and the old one still counts | Register it as a new version of the same |
| The document's date was not updated | New paper, old date | Correct the expiry date |
| The new document expires sooner than you thought | The alert is right and it surprises you | Nothing: the warning is doing you a favour |

> [!IMPORTANT]
> The second row is the commonest and ages worst: **uploading the new paper next to the old one replaces nothing**. Both remain, the expiry still hangs off the old one and, worse, anyone searching later may take the wrong one — because both look valid. A document that replaces another is registered as a new version of it, not as a separate document.

## How to check it in a minute

1. **Open the one raising the alert, do not hunt for the new one** — The alert hangs off a specific document: start there.
2. **See whether it has a later version** — If not, the new one is somewhere else.
3. **Check the expiry date on record** — Sometimes the paper is right and the date lagged behind.
4. **And if it all adds up, reread the new document's date** — The fourth cause is the most uncomfortable and the most useful.

> [!WARNING]
> A case that misleads far more than it should: **the supplier sends a certificate that is already expired or valid for a very short time**. It is issued dated months back, or covers only to the end of the quarter. The alert is not wrong — it is flagging something to raise with them before an audit does, not a system problem.

## When the alert was right

**En corto**

- If the new document expires soon, request the next one now: do not wait for the warning.
- And if a supplier always sends right on expiry, bring the request forward by weeks.
- An expiry resolved the same day it fires is one that will someday not be resolved.

> [!NOTE]
> If after these four checks the alert still does not add up, write to support quoting the specific document: with that reference it takes minutes to look into.

**Should I delete the old document?**

No: it evidences what was in force then. Replace it, do not delete it.

**Can I just change the date?**

Yes, if the paper is correct. If the paper is different, upload the version.

**What if the warning comes too late to renew?**

Widen the warning margin: it depends on how slow each supplier is.

## Ejemplos

**A company uploads the renewed policy and the expiry alert stays on.**

- Opens the document raising the alert and registers the new one as a version of it

→ The alert clears itself and there are no longer two documents that look equally valid.

**The new document was uploaded without updating the date.**

- Checks the document's recorded date

→ The warning clears as soon as the figure matches the paper.

**The renewed document sits in another file.**

- Attaches it to the file that raises the warning

→ The warning looks at the right document.

**It was renewed but the supplier sent an old version.**

- Checks the date on the document itself

→ You discover the renewal never actually arrived.

**The warning refers to another document of the same type.**

- Checks which specific document it points to

→ You renew what is missing rather than what was already there.

**The validity date was misread from the document.**

- Corrects the figure by checking the image

→ The warning becomes true again without touching the document.