---
id: KB-PR-026
url: https://app.codecontract.io/help/troubleshooting/i-cant-find-where-to-do-it
idioma: en
categoria: problemas
audiencia: usuario
nivel: basico
actualizado: 2026-08-13
tambienEn: [es]
relacionados: [KB-PR-011, KB-ET-012]
citadoPor: [KB-PR-020]
---

# I can't find where to do it

_Before hunting further, check whether you simply cannot do it. What is not yours to do does not appear — and that is not a bug._

**Responde a:** cant find the option · where is the button for this · the option in the guide doesnt appear for me · i cant do something i could before

**If an option is not there, the likeliest explanation is not that it is hidden: it is that your permissions do not include it.** What is not yours to do is not greyed out, it is simply absent — which is why people spend twenty minutes hunting for something that was never going to be there.

## The three reasons, by frequency

| Reason | How to confirm |
| --- | --- |
| You do not have permission | Ask whoever administers your organisation |
| You are in the wrong place | The action lives where the thing lives: on the document, not the list |
| The current state does not allow it yet | Some things can only be done when their moment comes |

> [!IMPORTANT]
> **Ask before the twenty minutes, not after.** It is a thirty-second question for whoever administers your organisation and it says nothing bad about you: permissions were set by someone else, sometimes years ago, and often were not even a considered decision. Searching longer does not change the permission.

## If you could before and cannot now

**En corto**

- Someone changed permissions, usually without meaning to affect you.
- Or you signed in with a different account from your usual one.
- Or you are in another organisation, if you work across several.

> [!WARNING]
> A silly check that solves more cases than you would think: **look at which account you signed in with**. Having two —your work one and a personal one you were once invited with— is commoner than it sounds, and it explains at a stroke why «none of my stuff is here»: nothing is missing, you are looking somewhere else.

**Who do I ask?**

Whoever administers your organisation. Usually the person who set you up.

**Can I ask to be given permission?**

Yes, and say what for: it gets granted faster when it is understood.

**I signed in and see none of my things**

Check the account and the organisation before anything else.

## Ejemplos

**Someone spends twenty minutes hunting an option their permissions do not include.**

- Asks whoever administers the organisation as soon as it is not found first time

→ It is settled in thirty seconds with a permission or a «someone else does that».

**A user signs in and sees none of their files.**

- Checks which account they signed in with and which organisation they are in

→ Everything appears: they were looking from the account they were once invited with.

**An option belonging to another role is looked for.**

- Checks what permissions their account has

→ It becomes clear why it is absent instead of searching on.

**The action only exists in a certain file status.**

- Checks what status it is in

→ You know what is needed for it to appear.

**The search happens in the wrong menu.**

- Uses the search box instead of walking the menus

→ You reach what you need in one step.

**The option moved in a recent version.**

- Checks where it is now

→ The change stops looking like a disappearance.