---
id: KB-PR-027
url: https://app.codecontract.io/help/troubleshooting/the-link-doesnt-work-for-me
idioma: en
categoria: problemas
audiencia: usuario
nivel: basico
actualizado: 2026-08-13
tambienEn: [es]
relacionados: [KB-PR-013, KB-TL-021, KB-PR-004]
citadoPor: [KB-TL-025]
---

# The link doesn't work for me

_Ask whoever sent it for a new one. It is not your fault and it takes them a minute to fix._

**Responde a:** the link has expired · the link they sent wont open · i get an error opening the link · cant access the document link

**Write to whoever sent it and ask for a new one.** It is the fastest route, takes them a minute, and says nothing bad about you: links expire on purpose, precisely so an old one is not left open out there.

## Before writing, two thirty-second checks

1. **Open it in another browser or on your phone** — Rules out half the odd cases without bothering anyone.
2. **Check you copied the whole link** — Forwarding between colleagues cuts it in half surprisingly often.
3. **And look for a more recent email** — If a new one was already sent, the old one stops working.

> [!IMPORTANT]
> **If the link expired, what is inside is not lost and you do not start over.** The file is where it was and whatever you already uploaded is still uploaded: all that is needed is a new door. Many people assume they will have to redo the whole thing and stop replying out of weariness — and that is what genuinely delays matters.

## What to say so they answer first time

**En corto**

- That the link will not open, and since when you have been trying.
- Which request it is: the company and what was being asked for.
- And which address you want the new one sent to, if not the same one.

> [!WARNING]
> A confusing case: **the link belongs to a colleague and will not work for you**. If the email was forwarded from someone else at your company, the door may be in their name. It is not a fault — the request was addressed to a specific person. The way out is to ask for one in your name, and to say who handles this from now on.

**Have I lost what I already uploaded?**

No. It is where it was; you just need a new link.

**Can I use a colleague's link?**

Sometimes it will not work. Better to ask for one in your name.

**How long do links last?**

It depends on the sender. If yours expire often, tell them: it can be extended.

## Ejemplos

**The link expires midway through gathering the paperwork and the whole thing is given up on.**

- Asks for a new one, explaining which request it is

→ What was already uploaded is still there and they carry on from where they stopped.

**A colleague forwards their email and the link will not open on another computer.**

- Asks for the request to be sent in their name and says who handles it from now on

→ Access is fixed and the right recipient is set up for next time.

**The link was copied incompletely from the email.**

- Asks for it to be resent

→ It is resolved without depending on copying correctly.

**The link was opened on one device and is tried on another.**

- Opens it from the same mailbox it arrived in

→ Access works because it is issued to whoever received it.

**A long time has passed since it arrived.**

- Asks whoever sent it for a new one

→ The new link takes a minute to arrive.

**The link was forwarded by a colleague.**

- Asks for it to be sent directly

→ Each delivery stands in the name of whoever makes it.