---
id: KB-TD-002
url: https://app.codecontract.io/help/day-to-day/setting-up-alerts-that-actually-help
idioma: en
categoria: trabajo-diario
subcategoria: bandeja
audiencia: usuario
nivel: intermedio
actualizado: 2026-08-13
tambienEn: [es]
relacionados: [KB-TD-001, KB-CC-002, KB-TD-020]
citadoPor: [KB-TD-001, KB-TD-009, KB-TZ-014, KB-TD-004]
---

# Making alerts worth reading

_Too many alerts is the same as none: people stop reading them._

**Responde a:** configure notifications · i get too many alerts · i miss the important things · turn off notifications

The system can alert you about almost anything, and that is the problem. An inbox with forty alerts a day becomes noise within a week, and from that moment the one that mattered is lost too.

## The rule

**Alert only on what you will act on that day.** Everything else gets looked at when it is time, not when it happens.

| Event | Alert? | Why |
| --- | --- | --- |
| Someone rejects a document | Yes | It needs you to do something |
| A case you were waiting on completes | Yes | It unblocks work |
| Something expires in 30 days | Yes | There is time to act |
| Someone opens a notice | No | It is information, not a task |
| The twenty-first document is delivered | No | It is reviewed together at the end |

> [!IMPORTANT]
> If an alert does not end in you doing something, it should not be an alert. It should be something you consult when you decide to look.

## The two settings that change most

**En corto**

- Grouping: one daily digest instead of one alert per event.
- By owner: yours reach you, not the whole team's.

> [!WARNING]
> Be careful turning them all off out of frustration. What usually follows is a missed expiry, then everything gets switched back on and the noise returns. The middle ground is what lasts.

> [!NOTE]
> If you receive alerts about things that are not yours, the problem is not the alerts: it is permissions or how ownership is assigned.

**Can settings differ per module?**

Yes, and they usually need to: a signature is not an upload.

**Can they arrive on another channel?**

Ask, depending on what you have configured.

**Do I lose information if I turn them off?**

No. Everything stays in its case; you only stop getting the nudge.

## Ejemplos

**Someone receives 60 alerts a day and has stopped reading them.**

- Keeps only rejections, completed cases and 30-day expiries
- Groups the rest into a daily digest

→ Drops to five or six a day, and starts opening them again.

**Forty notifications arrive a day and the team has stopped opening them.**

- Leaves on only those requiring an action
- Groups the informational ones into a digest
- Reviews at three months which are still ignored

→ A notification means again that there is something to do.

**The notification goes to the whole team and nobody takes it on.**

- Addresses each one to an owner

→ Somebody is on the hook.

**The notification does not say what to do.**

- Includes the specific action in the notice itself

→ You act without opening three screens.

**Notifications go to an address nobody watches.**

- Directs them to a monitored mailbox

→ The notification gets read.

**An important notice is lost among twenty routine ones.**

- Separates what requires action from what only informs

→ The important one stands out.