---
id: KB-TL-008
url: https://app.codecontract.io/help/trackline/seeing-which-cases-are-stuck
idioma: en
categoria: trackline
subcategoria: seguimiento
audiencia: usuario
nivel: intermedio
actualizado: 2026-08-13
tambienEn: [es]
relacionados: [KB-TL-004, KB-CR-007]
citadoPor: [KB-TL-009, KB-TL-012, KB-TD-001, KB-TL-017, KB-PS-022, KB-CF-005, KB-MA-002]
enLaApp: https://app.codecontract.io/trackline
---

# Seeing which cases are stuck

_The view worth checking once a week, and what to do with what it shows._

**Responde a:** see the status of my processes · which cases have been open longest · filter incomplete cases · who has not delivered yet

Having twenty open cases says nothing: it might be a normal week. What does say something is how many have been waiting more than two weeks on the same person.

**En corto**

- Filter by age, not by count.
- Separate those who never opened the notice from those who opened and did not deliver.
- Anything stuck on a wrong contact detail will not be fixed by chasing.

## The three states that matter

| What you see | What it means | What to do |
| --- | --- | --- |
| The link was never opened | Either it did not arrive, or it is in spam | Check the contact and resend on another channel |
| Opened and not delivered | They did not understand, or do not have it to hand | A personal message usually unblocks it |
| Partially delivered | Some mandatory items are missing | Remind only about what is left |

> [!NOTE]
> Half an hour on Mondays filtering by age avoids nearly every case that ends up dead: what has been stuck a month rarely restarts on its own.

**Can I see only mine?**

Yes, by filtering on owner.

**Can the list be exported?**

Yes, with its dates, which is what a meeting needs.

**What about ones that will never close?**

Better cancelled than left open: a list full of dead cases stops being looked at.

## Ejemplos

**A manager reviews on Mondays and finds four cases older than three weeks.**

- Two never opened the notice: fixes the email and resends by WhatsApp
- One opened it and did not understand: sends two lines
- Cancels the fourth because that supplier no longer works with them

→ Three close that week and the list becomes worth looking at again.

**All twenty files are reviewed one by one every Monday.**

- Filters by those with no movement for a while

→ The review goes from half an hour to two minutes.

**A file has been stalled a month and nobody had seen it.**

- Checks the stalled view once a week

→ The blockage is caught in days rather than months.

**A long list comes out and nobody knows where to start.**

- Sorts by how long they have been stalled

→ The oldest is tackled first.

**Stalled files are waiting on somebody internal.**

- Separates what waits inside from what waits outside

→ Each list has a different action.

**The review closes without acting on anything.**

- Decides per file: chase, change channel or close

→ The weekly review produces decisions.