---
id: KB-TL-010
url: https://app.codecontract.io/help/trackline/resending-a-link-to-a-participant
idioma: en
categoria: trackline
subcategoria: participantes
audiencia: usuario
nivel: intermedio
actualizado: 2026-08-13
tambienEn: [es]
relacionados: [KB-TL-003, KB-ET-003, KB-TL-024, KB-TL-027]
citadoPor: [KB-TL-020]
---

# Resending someone's link

_What to do when they say nothing arrived, in the order that works._

**Responde a:** the supplier says the link never arrived · resend the document request · the participant's email bounces · change a participant's email

"Nothing arrived" is the most repeated sentence, and it almost never means the same thing. Before resending it pays to look at what happened, because resending to a wrong address fixes nothing.

**En corto**

- The case flags whether the email bounced and whether the link was opened.
- A bounce means a wrong detail: resending without fixing it is pointless.
- The link is always the same; resending does not invalidate the previous one.

## The order that saves time

1. **Check whether it bounced** — If it bounced, the address is wrong. Fix it on the contact record first.
2. **Check whether it was opened** — If it was opened, it arrived. The problem is something else: they did not understand, or do not have it to hand.
3. **Resend, preferably on another channel** — If you hold their mobile, SMS or WhatsApp lands somewhere else and gets seen.

> [!NOTE]
> If they reply to the email instead of using the link, it did arrive: they did not realise they had to click. A personal message sorts it.

**Does the old link stop working when I resend?**

No, it is the same one. If they saved the email, it still works.

**Can I send it to someone else at the same company?**

Yes, by adding them as a participant. Forwarding another person's link also works, but the record shows where it was delivered from.

**How many times can I resend?**

As many as you like, though past the third it is worth phoning.

## Ejemplos

**A supplier insists nothing has arrived and it has been two weeks.**

- Checks the case: the email bounced on day one
- Fixes the address, which had an extra letter
- Resends and pings them on WhatsApp

→ They deliver that afternoon, after two weeks wrongly blamed on "not replying".

**The recipient says it never arrived.**

- Checks the address and send status first

→ The cause is fixed before resending.

**The link was sent to a shared mailbox.**

- Resends it to the specific person

→ The delivery stands in the name of whoever makes it.

**It is resent many times and several links are circulating.**

- Resends from the file rather than forwarding the email

→ Only one valid link is in circulation.

**The right recipient is somebody else.**

- Changes the contact before resending

→ Future reminders already go to the right place.

**The recipient's email bounces.**

- Confirms the address by phone

→ The resend reaches a mailbox that exists.