---
id: KB-TL-024
url: https://app.codecontract.io/help/trackline/can-i-email-it-instead-of-using-the-link
idioma: en
categoria: trackline
audiencia: usuario
nivel: basico
actualizado: 2026-08-13
tambienEn: [es]
relacionados: [KB-TL-023, KB-PR-020]
citadoPor: [KB-TL-010]
---

# Can I email it instead of using the link?

_You can, but it lands worse: through the link it files itself, by email it depends on someone moving it by hand._

**Responde a:** can i send the documents by email · i dont want to use the link · id rather send it on whatsapp · do i have to upload it to the platform

**You can, and nobody will stop you — but the link lands better.** What you upload there goes straight into the file that was waiting for it; what you email has to be opened by someone, matched to a request, and moved across by hand.

## What actually changes

| What to look at | Through the link | By email or messaging |
| --- | --- | --- |
| Where it ends up | In its place, by itself | Wherever whoever opens it puts it |
| When it counts as delivered | On upload | When someone processes it |
| If you have to show you sent it | On record with its time | Depends on the email being kept |
| If they lose it | It is still there | It goes with the email |

> [!IMPORTANT]
> **The row that matters to you is the third.** The day someone says «you never sent me this», through the link it is on record with a timestamp and there is no argument. By email, your evidence is a message in your sent folder, which is worth far less than it looks once the conversation turns serious. The convenience of an attachment is paid for exactly there.

## When email does make sense

**En corto**

- When the link has expired and you are waiting for a new one — send it and say so.
- When what you want is to ask something, not to deliver a document.
- And when whoever handles it specifically asks you to, since they will know why.

> [!WARNING]
> If you do end up emailing it, one thing is worth doing: **say so in the request itself**. A line like «the certificate went by email to so-and-so, dated today» stops the request sitting open counting days and stops you being chased for something you already did. Half of all annoying reminders are not caused by silence: they are caused by replying somewhere else without saying so.

**Is anything lost if I email it?**

Nothing is lost, but it depends on a person to reach its place.

**What about WhatsApp?**

Same, with a greater chance of it staying on someone's phone.

**Can I do both?**

You can, but say so: otherwise someone reviews the same thing twice.

## Ejemplos

**You email the certificate and the request stays open sending you reminders.**

- Leaves a line on the request itself saying it went by email, and when

→ The reminders stop and whoever handles it knows where to look.

**Months later someone says that document never arrived.**

- Uploads it through the link, where it is recorded with its timestamp

→ The doubt stops depending on finding an email in a sent folder.

**It is emailed and nobody moves it into the file.**

- Uploads it through the link

→ It goes straight to where it belongs.

**It is emailed and the sender is not on record.**

- Uploads from the link sent to them

→ The delivery stands in their name.

**The email gets lost among twenty others.**

- Uses the link for anything that is documentation

→ The delivery does not compete with an inbox.

**It is emailed and the file is too large.**

- Uploads through the link, which takes more

→ Nothing has to be split or compressed.