Trackline
Can I email it instead of using the link?
You can, but it lands worse: through the link it files itself, by email it depends on someone moving it by hand.
**You can, and nobody will stop you — but the link lands better.** What you upload there goes straight into the file that was waiting for it; what you email has to be opened by someone, matched to a request, and moved across by hand.
What actually changes
| What to look at | Through the link | By email or messaging |
|---|---|---|
| Where it ends up | In its place, by itself | Wherever whoever opens it puts it |
| When it counts as delivered | On upload | When someone processes it |
| If you have to show you sent it | On record with its time | Depends on the email being kept |
| If they lose it | It is still there | It goes with the email |
Important
**The row that matters to you is the third.** The day someone says «you never sent me this», through the link it is on record with a timestamp and there is no argument. By email, your evidence is a message in your sent folder, which is worth far less than it looks once the conversation turns serious. The convenience of an attachment is paid for exactly there.
When email does make sense
Watch out
If you do end up emailing it, one thing is worth doing: **say so in the request itself**. A line like «the certificate went by email to so-and-so, dated today» stops the request sitting open counting days and stops you being chased for something you already did. Half of all annoying reminders are not caused by silence: they are caused by replying somewhere else without saying so.
›Is anything lost if I email it?
Nothing is lost, but it depends on a person to reach its place.
›What about WhatsApp?
Same, with a greater chance of it staying on someone's phone.
›Can I do both?
You can, but say so: otherwise someone reviews the same thing twice.
A real case
The situation
You email the certificate and the request stays open sending you reminders.
What you do
- Leaves a line on the request itself saying it went by email, and when
What you get
The reminders stop and whoever handles it knows where to look.
The situation
Months later someone says that document never arrived.
What you do
- Uploads it through the link, where it is recorded with its timestamp
What you get
The doubt stops depending on finding an email in a sent folder.
The situation
It is emailed and nobody moves it into the file.
What you do
- Uploads it through the link
What you get
It goes straight to where it belongs.
The situation
It is emailed and the sender is not on record.
What you do
- Uploads from the link sent to them
What you get
The delivery stands in their name.
The situation
The email gets lost among twenty others.
What you do
- Uses the link for anything that is documentation
What you get
The delivery does not compete with an inbox.
The situation
It is emailed and the file is too large.
What you do
- Uploads through the link, which takes more
What you get
Nothing has to be split or compressed.
This article answers
- can i send the documents by email
- i dont want to use the link
- id rather send it on whatsapp
- do i have to upload it to the platform