Troubleshooting
I can't find where to do it
Before hunting further, check whether you simply cannot do it. What is not yours to do does not appear — and that is not a bug.
**If an option is not there, the likeliest explanation is not that it is hidden: it is that your permissions do not include it.** What is not yours to do is not greyed out, it is simply absent — which is why people spend twenty minutes hunting for something that was never going to be there.
The three reasons, by frequency
| Reason | How to confirm |
|---|---|
| You do not have permission | Ask whoever administers your organisation |
| You are in the wrong place | The action lives where the thing lives: on the document, not the list |
| The current state does not allow it yet | Some things can only be done when their moment comes |
Important
**Ask before the twenty minutes, not after.** It is a thirty-second question for whoever administers your organisation and it says nothing bad about you: permissions were set by someone else, sometimes years ago, and often were not even a considered decision. Searching longer does not change the permission.
If you could before and cannot now
Watch out
A silly check that solves more cases than you would think: **look at which account you signed in with**. Having two —your work one and a personal one you were once invited with— is commoner than it sounds, and it explains at a stroke why «none of my stuff is here»: nothing is missing, you are looking somewhere else.
›Who do I ask?
Whoever administers your organisation. Usually the person who set you up.
›Can I ask to be given permission?
Yes, and say what for: it gets granted faster when it is understood.
›I signed in and see none of my things
Check the account and the organisation before anything else.
A real case
The situation
Someone spends twenty minutes hunting an option their permissions do not include.
What you do
- Asks whoever administers the organisation as soon as it is not found first time
What you get
It is settled in thirty seconds with a permission or a «someone else does that».
The situation
A user signs in and sees none of their files.
What you do
- Checks which account they signed in with and which organisation they are in
What you get
Everything appears: they were looking from the account they were once invited with.
The situation
An option belonging to another role is looked for.
What you do
- Checks what permissions their account has
What you get
It becomes clear why it is absent instead of searching on.
The situation
The action only exists in a certain file status.
What you do
- Checks what status it is in
What you get
You know what is needed for it to appear.
The situation
The search happens in the wrong menu.
What you do
- Uses the search box instead of walking the menus
What you get
You reach what you need in one step.
The situation
The option moved in a recent version.
What you do
- Checks where it is now
What you get
The change stops looking like a disappearance.
This article answers
- cant find the option
- where is the button for this
- the option in the guide doesnt appear for me
- i cant do something i could before