Troubleshooting
I've uploaded it — is that it?
If it shows in the list with its name, it is uploaded. If data was also requested, check nothing is left unsaved.
**If the document shows in the list with its name, it is uploaded.** You do not also need to send an email saying you uploaded it, or wait for someone to confirm. Whoever asked can see it in their file.
The two things worth checking before you close
| What to check | Why |
|---|---|
| That the file name is the one you uploaded | It is the signal the upload finished |
| That no field is left half-filled | If data was requested, uploading the file does not save it |
| That no document from the list is missing | The ones still outstanding show at a glance |
Important
**Closing the window with a half-filled form saves nothing.** The file does stay uploaded —that happens on drop— but the data you were typing is lost unless you save. It is the number one cause of «I did send it» / «well, half of it is missing here».
If something went wrong, you will notice
Watch out
A detail that saves grief: **uploading the wrong file is fixable, and saying so beats covering it up**. Upload the right one and tell the requester which counts. What does not work is quietly adding the good one and hoping nobody looks at the other: whoever reviews will see both and will not know which to act on.
›Do I need to email to say I uploaded it?
No need. They can see it in their file.
›Can I upload more than one file?
Yes, if several are requested. Each in its place.
›Can I change it afterwards?
Usually yes, while the request is open. Say which one counts.
A real case
The situation
The file is uploaded, the window is closed, and the form data was half-entered.
What you do
- Saves before closing, even with fields still empty
What you get
No starting over and no second request for the missing part.
The situation
The wrong file is uploaded and the fix attempted is adding the right one on top.
What you do
- Uploads the correct one and tells the requester which counts
What you get
Whoever reviews knows which to act on instead of finding two and picking wrong.
The situation
The file shows in the list but data is still unsaved.
What you do
- Checks whether anything is pending confirmation
What you get
The delivery counts as complete when it really is.
The situation
It is uploaded and the tab closed before it finishes.
What you do
- Waits until it appears in the list
What you get
The upload is confirmed rather than assumed.
The situation
Five are uploaded and only four appear.
What you do
- Checks which is missing and uploads it again
What you get
The gap is spotted before the other side spots it.
The situation
The file name does not match what was requested.
What you do
- Checks it was uploaded in the right place
What you get
One document is not mistaken for another.
This article answers
- i uploaded the document and dont know if it arrived
- do i need to do anything after uploading
- how do i confirm the upload worked
- uploaded the file can i close now