Consigne
Cancelling or correcting a request
You sent the wrong document. What can be undone and what cannot.
It happens. The document had a wrong figure, or it went to the wrong person. What matters is what can be undone, and that depends on whether anyone has signed.
| State | What you can do |
|---|---|
| Nobody has signed | Void it and resend. The link stops working immediately |
| Someone has signed | Void the circuit, but the existing signature does not vanish: it remains as a signature on a voided document |
| Everyone has signed | The document is closed. Correct it with another document, not by deleting this one |
Important
A signature is never deleted. That is exactly what makes it worth something: if it could be made to disappear, it would prove nothing. A document signed in error is corrected with an amendment or a replacement.
How to void
- 1
Open the request in Consigne.
- 2
Click "Void".
- 3
Write the reason — signers see it and it stays on the record.
Worth knowing
Voiding notifies anyone who had not yet signed, which is what stops them signing a document that no longer stands.
›Does the signer know it was voided?
Yes, they receive a notice with the reason you write.
›Do I get the credit back?
A consumed send is not refunded; the corrected resend counts as a new one.
›Can I change just one signer's email?
Yes, without voiding, as long as that person has not signed.
A real case
The situation
A contract goes out with the wrong start date and nobody has signed yet.
What you do
- Voids it stating "incorrect start date"
- Fixes the document
- Sends it again
What you get
Signers receive the correct one without ever having signed the wrong one.
The situation
The draft is sent instead of the final version.
What you do
- Cancels the send before anyone signs
What you get
No signature lands on the wrong document.
The situation
One of the three has already signed.
What you do
- Cancels and resends explaining why
What you get
The signer understands why it comes round again.
The situation
The document is already signed by everyone.
What you do
- Issues a correcting annex and sends it for signature
What you get
The correction is documented rather than hidden.
The situation
It is cancelled without telling the signers.
What you do
- Notifies whoever had already signed
What you get
Nobody is left holding a copy that no longer stands.
The situation
It is cancelled and the trace of what happened is lost.
What you do
- Keeps the record of the cancelled send
What you get
The history can be explained.
This article answers
- cancel a sent signature request
- i sent the wrong document
- correct a contract already sent for signature
- void a signature request