Credits and billing
What uses credits and what does not
The list of what consumes, so you can work it out before starting.
Almost any action the platform performs for you consumes a credit: sending a notice, creating a process, uploading a document, reading with AI, sealing. What does not consume is looking at what is already inside.
| Action | Uses credits? |
|---|---|
| Sending a document for signature | Yes |
| Sending a notice: email, SMS or WhatsApp | Yes, one per request even if it goes to several |
| Creating or duplicating a process | Yes |
| Uploading a document | Yes |
| Reading a document with AI | Yes |
| Certifying evidence or sealing | Yes |
| Generating a report | Yes (downloading it, no) |
| Viewing, filtering and downloading what is already inside | No |
| A third party signing or delivering | No, never costs them anything |
Worth knowing
Cost follows the action, not the recipient: a bulk send to two hundred people consumes the same as to one. That is what makes large batches worthwhile.
Before a large send
If you are about to send four hundred amendments, check the balance first. Running out mid-way breaks nothing — what went out went out — but it means redoing the selection.
›Do they expire?
Not with time. But they cannot be spent if the licence lapses, so in practice they depend on keeping it current.
›Can they be shared between teams?
The balance belongs to the organisation; teams draw from the same pool.
›What happens if they run out halfway?
What already went out continues. The rest waits for balance.
A real case
The situation
A company works out the cost of sending the annual amendment to 320 employees.
What you do
- Counts 320 signature sends
- Adds SMS only for the 40 without a work email
What you get
They know the cost before starting, instead of discovering it halfway.
The situation
A feature is avoided for fear it consumes.
What you do
- Checks what consumes before deciding
What you get
The decision uses the fact rather than the suspicion.
The situation
An action is repeated in case it was not done.
What you do
- Checks first whether it already happened
What you get
You stop paying twice for the same thing.
The situation
Nobody knows whether consulting consumes.
What you do
- Checks the list of what consumes
What you get
The team works without holding back.
The situation
The year is planned counting activities that do not consume.
What you do
- Adjusts the forecast to what does consume
What you get
The estimate moves closer to reality.
The situation
A process change drives consumption up unintentionally.
What you do
- Reviews which activities the new process adds
What you get
The cost is visible before rollout.
This article answers
- how many credits does a signature use
- what consumes credits
- how much does sending a document cost
- i am running out of credits