Traceability and compliance
Who did what and when, timestamps, public verification and data protection.
- Someone sent me a document and I want to check itStart hereHow to verify a document you received, with no account, in a minute.
- "I never received that"Start hereThe most repeated sentence in a dispute, and what answers it.
- The certificate that expires in AugustStart hereThe expiries that fall at the worst time of year, and how to stop suffering them.
- What gets recordedStart hereEverything that touches a document leaves a trail, and that works in your favour.
- How long to keep documentsGoing furtherKeeping too much also has a cost, and it is not storage.
- Showing your history to an outsiderGoing furtherAn auditor, a lawyer, a client: what to give them and what not.
- If one day you want to change systemGoing furtherWhat you can take, in what format, and why it is worth knowing beforehand.
- Giving notice in time and proving itGoing furtherA notice period, a claim or a time-bound communication. What counts is not sending it: it is proving it.
- When each side tells a different storyGoing furtherNeither side is lying: each holds a fragment. How to reconstruct what actually happened.
- Who authorised this exceptionGoing furtherLetting something incomplete through is a legitimate decision; being unable to say who took it is not.
- When what you must keep changesGoing furtherA new obligation, a new criterion or a client demanding more: what to do with everything already filed.
- Verbal agreements: how to put them in writingGoing furtherThey are closed by phone, on site or over lunch, and months later each side remembers something different.
- The inspection that arrives unannouncedGoing furtherYou do not prepare on the day it arrives. All you decide that day is who speaks and what is handed over.
- Proving you gave notice in timeGoing furtherThe commonest argument, and the easiest to close if the notice went out through here.
- Proving a document has not changedGoing furtherHow to check it, who can, and why it works without trusting us.
- Responding to a formal requestAdvancedA court, an inspectorate or a lawyer requests documents with a deadline. What you hand over and what you do not.
- The deletion you do have to doAdvancedKeeping everything forever is not prudence: in some cases it is a breach.
- The file of an incidentAdvancedWhile it is happening, nobody documents. Afterwards, what gets reconstructed is exactly what gets questioned.
- Recording what was decided againstAdvancedRecords keep what was done. What was decided against leaves no trace — and it is exactly what gets questioned later.
- When someone asks you to delete their dataAdvancedWhat can be deleted, what must be kept, and why that is not a contradiction.
- Who did what and whenThe record that turns a file into evidence, and how to show it to a third party.