Logistics
Warehousing and last mile
Deliveries that need proving and couriers who change every week.
In last-mile delivery two things get disputed: whether it was delivered and in what condition. Both are settled at the moment of delivery or not at all, because afterwards it is the courier's word against the customer's.
The three modules
| What | Module | When |
|---|---|---|
| Onboarding the courier or subcontracted firm | Trackline | Before they deliver, with expiries |
| Proof of delivery signed by the recipient | Consigne | On every delivery, from a phone |
| Condition of the goods on delivery | SmartCheck | Certified photos when there is an incident |
Important
A photo of damaged goods only counts if it is dated by a third party. It is what separates a claim closed in a day from one that ends up split between carrier, warehouse and customer.
Frameworks cited
Road transport regulation and its authorisations, the transport contract and its accompanying documents, driving and rest times, and — for dangerous goods — specific transport rules. Which documents accompany each shipment depends on the goods and the destination; confirm with your adviser.
Watch out
With subcontracted couriers who change often, checking has to be per person and at loading time. A list from the subcontractor does not say who is in the van today.
Worth knowing
Proof of delivery signed from the recipient's own phone counts for far more than a signature on the courier's device: it identifies who received, not who delivered.
›Does it work without signal?
It sends once back in coverage; the recipient signs from their own phone.
›What if nobody collects the delivery?
The attempt is logged with its time, which is what gets disputed.
›Can I filter by incidents?
Yes, and it is the list worth reviewing weekly.
A real case
The situation
A last-mile operator loses several damage claims a month with no proof of delivery condition.
What you do
- Proof of delivery signed by the recipient
- Certified photos when there is an incident
What you get
Claims are settled with the dated photo from the moment instead of splitting the cost.
The situation
Delivery evidence lives in the partner's app.
What you do
- Collects and stores what they provide in your own archive
What you get
Proof stops depending on someone else's system.
The situation
A client complains about a delivery from months ago.
What you do
- Keeps evidence beyond the closing of the order
What you get
You answer with proof rather than a status.
The situation
Each partner sends evidence in a different format.
What you do
- Requests specific documents to a single destination
What you get
What is received is comparable.
The situation
Nobody knows which partners are current.
What you do
- Checks everyone's status at once
What you get
You contract knowingly rather than reviewing afterwards.
The situation
A partner subcontracts and a stranger turns up.
What you do
- Records which firms are authorised per route
What you get
The delivery chain is known.
This article answers
- signed proof of delivery
- subcontracted courier documentation
- digital delivery note signed
- damaged goods claim